FREQUENTLY ASKED QUESTIONS
Where is my order?
Can I get a Discount?
Will my order get to me without any issues?
We use Canada Post for all of our Canadian orders. We use USPS (United States Postal Service), for nearly all of our orders inside the United States and abroad. There are sometimes situations when we are forced to use a secondary service called Asendia for some international orders. All of our shipments leave the Canada and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs.
What currency do you accept?
Right now all of our orders are in Canadian currency. Please do the recommended conversions when placing your order.
What happens if my cards are received in a poorer condition then what was listed?
Do i need to pay for tracking on my order?
Can I cancel my order?
Can I add a card to my order?
If you make more than one order from us before we ship out your order we may combine all your products into one order to simplify your shipping experience. If this happens and you paid for shipping for both orders, we can refund the cheapest shipping costs and combine it into your larger order (as long as it is with in reason to our shipping policies).
What days do you have your events?
We are always trying to improve and better our service to our customers! Email us at firstname.lastname@example.org if any questions are not listed above or if you have any other concerns. Thank you for shopping with us!