- TERMS & POLICIES
We are committed to providing the best experience possible when selling our products to our customers. If you have any dissatisfaction with your order, please send us an email or contact us about your issue. We are able to refund your order before your order has been completed and shipped out!
1.) Return Policies
Singles: With constant changes in the market, we are not able to offer any returns on singles once your order has been shipped out. Your order therefore may be cancelled if it hasn’t been shipped out yet. We pride on selling our cards in the listed condition on our website, so if you have any problems with the conditions of your cards please email firstname.lastname@example.org and we can discuss your issue.
Products & Product Accessories: All our sales are final for all of our in-store purchases of sealed products. This is a case by case situation; if you purchase a product and immediately return your product, we may be able to give a refund depending on the situation.
2.) Our Shipping Dates
We ship all of our orders on Mondays, Wednesdays, and Fridays. If you order your package on a given day your order will be shipped on the next concurrent day of the week. For example, if you place your order on Saturday afternoon your order will not be shipped until the next upcoming Monday.
3.) Postage Guarantees
If your order from us Domestically or Internationally we cannot guarantee the arrival of your package. There is a small percentage of orders that are lost by USPS, Canada Post and Asendia. If you haven’t received your order this may also be due to delays by the postal service determined by your order and your location. Please read your postal service shipping conditions on your chosen providers website for further information.
4.) Order Cancellation
Strictly Broken has the right to cancel any order outright or limit the quantity of part of an order at any time. You will be instantly notified of the reasons as to why your order was canceled, and we will refund your order as soon as possible. Orders are very rarely canceled. If you have not yet received your refund, please contact us as soon as possible and we will do so.
5.) Out of stock
Sometime our inventory is incorrect, and we may be out of stock when it says we have an item on our website. You will be notified when this discrepancy occurs at the time of making your order. We will refund you the amount of your product ordered if this occurs.
6.) Pre-Order Policy
Sometimes we do not open the number of rares that we statistically plan to open. For example, if we expect to open 10 of each rare, we will may only open 6 of a given rare and 15 of another. If this happens, we cannot guarantee the delivery of your pre-order and we will give you a refund for the given card(s). We can also not accept refunds on pre-ordered products.
7.) Combining Orders
If you make more than one order from us before we ship out your order we may combine all your products into one order to simplify your shipping experience. If this happens and you paid for shipping for both orders, we can refund the cheapest shipping costs and combine it into your larger order (as long as it is with in reason to our shipping policies).
8.) Free Shipping Policy
Free shipping is given on any of our orders under $70. This is only if you live in the United States or Canada. If you live internationally then you will be given the choice to pick a suitable shipping method for your order.
9.) Orders Beyond $70 Dollars Value
When your order is over $70 dollars living in the United States or Canada you will have the option of free tracking with your order. We will also have other shipping options available for any of your orders that you are able to purchase. Please note that it is the customer's responsibility to choose the correct shipping option.
10.) International Orders
When making an order internationally you will be given 3 options for your order based on the weight of your package. Our regular tracked shipping will cost $19.99 and be given based with a weight range from 0.018kg - 0.108kg. Our oversize tracked shipping will cost 29.99 and be given with a weight range from 0.109kg - 0.908kg. Our tracked heavyweight shipping will cost $79.99 and be given with a weight range from 0.91kg - 2kg.
All card prices are updated routinely. Sometimes you may find a card that is under or over the current market price, and if you do either you're either getting value or ripped off… If you want to confirm a price on a certain card or let us know of a change in the market price, we may acknowledge this when pricing this single.
12.) Praise or Complaints
If you have any suggestions for our website, or any criticism of us at all, please let us know as this is greatly appreciated. We are always trying to improve and better our service to our customers! Email us at email@example.com.Strictly Broken TCG has the right to modify and update our policies at any time and may be effective without given notice. Prices and quantity might not always reflect what we actually have in store.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org